E-Bay Complaint

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BeebMaster
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E-Bay Complaint

Post by BeebMaster » Fri Nov 08, 2019 12:42 pm

I've had enough of them now...

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Lardo Boffin
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Re: E-Bay Complaint

Post by Lardo Boffin » Fri Nov 08, 2019 1:03 pm

Nice! And very good luck with it.
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1024MAK
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Re: E-Bay Complaint

Post by 1024MAK » Fri Nov 08, 2019 1:21 pm

Lardo Boffin wrote:
Fri Nov 08, 2019 1:03 pm
Nice! And very good luck with it.
Agreed.

Good luck Ian :D

Mark

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flaxcottage
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Re: E-Bay Complaint

Post by flaxcottage » Fri Nov 08, 2019 1:36 pm

I love the tone of your letter, Ian. Good luck with this.
- John

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Prime
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Re: E-Bay Complaint

Post by Prime » Fri Nov 08, 2019 8:45 pm

Good luck with that, hope it gets resolved though some of your comparisons come close to invoking Goodwin.......

Cheers,

Phill.

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BeebMaster
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Re: E-Bay Complaint

Post by BeebMaster » Fri Nov 08, 2019 9:31 pm

Well thank you all, I thought it deserved a bit more exposure:

https://www.ebay.co.uk/itm/202818102892
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roland
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Re: E-Bay Complaint

Post by roland » Fri Nov 08, 2019 10:42 pm

:lol: =D>
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Lardo Boffin
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Re: E-Bay Complaint

Post by Lardo Boffin » Fri Nov 08, 2019 11:16 pm

As it is for many good causes I have bought one.

Very clever!
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Elminster
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Re: E-Bay Complaint

Post by Elminster » Sat Nov 09, 2019 9:54 am

Are you not worried about Ninja Assassins?

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KenLowe
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Re: E-Bay Complaint

Post by KenLowe » Sat Nov 09, 2019 9:56 am

BeebMaster wrote:
Fri Nov 08, 2019 9:31 pm
Well thank you all, I thought it deserved a bit more exposure:

https://www.ebay.co.uk/itm/202818102892
...and you've sold one :lol: :lol: :lol:
Good luck Ian.

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Re: E-Bay Complaint

Post by Ramtop » Sat Nov 09, 2019 12:13 pm

Ian, you are absolutely correct with this. I've complained to EBay about their ridiculous policies before, and like you got short shrift.

Many, many times I've had people enquire about the Electron SD interfaces I sell on EBay and are flabbergasted when I tell then Ebay will not allow me to link to any documentation regarding the item, nor can I send them a link via a message because that's against policy too.

Recently someone bought one of my interfaces and it didn't work; they suspected their Electron was wonky and asked if I'd could test it for them - they didn't want to do a formal return/refund, as that obviously wouldn't solve the issue. I was happy to oblige, but... EBay policies ban me from giving him my address in a message. Nor can I give him my email, that's prohibited too.

The situation is a farce, but I don't see it changing because EBay have been turning the screws on sellers for years now. Unless government legislates some form of rights for sellers on internet platforms EBay isn't going to back down.
Gary

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geraldholdsworth
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Re: E-Bay Complaint

Post by geraldholdsworth » Sat Nov 09, 2019 12:27 pm

Ramtop wrote:
Sat Nov 09, 2019 12:13 pm
The situation is a farce, but I don't see it changing because EBay have been turning the screws on sellers for years now. Unless government legislates some form of rights for sellers on internet platforms EBay isn't going to back down.
But without sellers there would be no Ebay.
Gerald Holdsworth
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www.reptonresourcepage.co.uk

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Re: E-Bay Complaint

Post by RobC » Sat Nov 09, 2019 3:34 pm

I've had the same issues when I've sold my VideoNuLA boards on eBay. I send out a printed cover note with my contact details and a link to the support pack. However, a small number of users have lost this in the time between receiving the board and getting around to fitting it.

So, they naturally contact me via eBay and ask me to send the download link again. When I try to send it in my response, eBay blocks it and, obviously, any attempt to resend my contact details :evil:

The concept of on-going support doesn't seem to occur to eBay (or they're not interested in sellers and buyers who believe in this sort of service).

It's really frustrating but I guess it's typical when a company becomes so big that they have no real rivals. They can just make up the rules and their consumers have no choice but to play along or opt out.

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topcat96
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Re: E-Bay Complaint

Post by topcat96 » Sat Nov 09, 2019 4:00 pm

There is a sneaky workaround for sending links via Ebay messages ... send the link as a picture :mrgreen:

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Re: E-Bay Complaint

Post by Ramtop » Sat Nov 09, 2019 6:17 pm

RobC wrote:
Sat Nov 09, 2019 3:34 pm
The concept of on-going support doesn't seem to occur to eBay (or they're not interested in sellers and buyers who believe in this sort of service).
They do seem to be set up purely for pile-em-high commodity sales.

topcat96 wrote:
Sat Nov 09, 2019 4:00 pm
There is a sneaky workaround for sending links via Ebay messages ... send the link as a picture :mrgreen:
I have heard, but not confirmed first hand, that EBay's message filter scans images to see if they consist mostly of text and will quite often block them. This is routinely done for listings, so I suspect it happens at least some of the time for messages too.

My usual tactic is to send my email address liberally scattered with dollar, pound and euro symbols, and tell people to 'remove currencies'. That seems to work, because they can't exactly filter those characters out.
Gary

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Re: E-Bay Complaint

Post by daveejhitchins » Sat Nov 09, 2019 6:25 pm

I link to a YouTube Video in my MGC sales page. I suppose you could show either a screen with your eMail address on or just hold-up a sheet of paper with it on . . . You could also show each page of the User Guide - one at a time - and let the reader pause the video to read it!!

Dave H :D

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Elminster
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Re: E-Bay Complaint

Post by Elminster » Sun Nov 10, 2019 9:51 am

Probably why quite a few people sell only on places like Tindie. They don’t seem to have those restrictions.

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